Privacy Policy for Verified Vehicle Inspections

Effective Date: 24th June 2025

Verified Vehicle Inspections (ABN 73 727 799 015) ("we," "us," or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information.

1. Information We Collect
   We collect personal information necessary to provide our Services, including:

• Full name

• Email address

• Phone number

• Residential or mailing address

• Vehicle information (e.g., VIN, registration number, make, model)

• Payment details (via secure third-party payment processors)

• Any additional information you provide during communication with us or through the Website

1. How We Collect Information
   We may collect personal information when you:

• Book or register for our Services via the Website

• Contact us via email, phone, or online forms

• Participate in promotions, surveys, or feedback requests

• Interact with our Website (cookies and analytics)

1. Why We Collect Your Information
   We collect your personal information to:

• Provide and deliver our vehicle inspection Services

• Manage bookings and payments

• Communicate with you about your bookings, Services, and offers

• Improve our Website and customer experience

• Comply with legal obligations

• Send marketing communications (you may opt out at any time)

1. Disclosure of Personal Information
   We will not share your personal information with third parties except:

• Service providers who assist us in delivering our Services (e.g., payment processors, IT providers)

• Referred businesses (with your consent)

• Where required by law or to comply with legal obligations

• If required to protect our rights, property, or safety

1. Third-Party Referrals
   Where we provide optional referrals to third-party businesses (e.g., finance, warranty providers), your personal information will only be shared with these businesses with your explicit consent. We are not responsible for the privacy practices of third-party providers.

2. Storage and Security
   We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we implement security measures, no data transmission over the internet can be guaranteed to be completely secure.

3. Accessing and Updating Your Information
   You have the right to access or correct the personal information we hold about you. To request access or correction, please contact us using the details below. We will respond within a reasonable timeframe.

4. Cookies and Website Analytics
   Our Website may use cookies and similar tracking technologies to improve your experience and collect statistical data. You can choose to disable cookies through your browser settings, but this may affect the functionality of our Website.

5. Overseas Disclosure
   We do not generally disclose your personal information to overseas recipients unless required for providing certain Services. If such disclosure is necessary, we will take reasonable steps to ensure that the overseas recipient does not breach Australian privacy laws.

6. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. The latest version will always be available on our Website. Your continued use of our Website and Services constitutes your acceptance of the updated Privacy Policy.

7. Contact Us
   For questions, concerns, or complaints regarding your privacy, please contact us:
   Verified Vehicle Inspections
   Email: [Insert Email Address]
   Phone: [Insert Phone Number]
   Website: https://www.verifiedvehicleinspections.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

Last Updated: 24th June 2025